What is Organic?
Organic product is produced by such farming practices which avoid the use of potentially harmful synthetic chemicals such as growth hormones and pesticides. It also promotes the use of methods and practices which yield healthy and robust crops. Organic farming supports the health of the environment and the health of the person who will consume the products. Some herbs are sourced from wild forests; those herbs are called wild-crafted organic.
What is certified organic?
Organic certification is a certification process for producers of organic food and other organic agricultural products.
Do I need to create account to place an order?
Yes, by creating simple login, will able to access your order history and expedite the online checkout using your predetermined billing and shipping info.
How to order from website?
First of all, you need to sign up with us for placing an order.
– Online: The fastest, most reliable way to place an order with us is online. Our online store is open 24hrs/day and provides accurate availability, pricing, and shipping options as well as the ability to finalize and pay for the fastest order processing times.
*Phone: If you are not able to place an order through our website for any reason, feel free to call us. Please have a prepared list of the Name, Size, and Quantity of product you want to order. You must also have your contact, delivery address, and GST info, and credit/debit card details ready for processing via phone. (Advance payment should be done for placing an order)
*Email: You may also provide us an order via email. Please list each item/size/quantity clearly. You must provide your payment method, Delivery address, and other required information via email or phone within 24hrs of order placement. (Advance payment should be done for placing the order)
*Please note: Orders placed via Phone & Email require an additional 1 business day processing time. (For fastest service, please place your order online)
What’s the delivery time?
Delivery period will be of 5-6 business days again it is subjected to your location, orders volume, etc.
Can I change my delivery address after placing an order?
Yes, within 24 hours of placing an order. (you have to inform us by mail/call to change it)
Is PIN Code/ZIP Code in delivery address important?
Yes, it is very important for delivering to the right address.
What are shipping charges?
Shipping charges are actual for order value less than 1999 INR. Above 1999 INR the delivery is free!
Can I pay using Cash on Delivery?
– No, we are not collecting cash. We only do paperless money transactions.
– Please refer to our payment policy for other related queries.
What happens if my order is damaged, incorrect or incomplete?
If the product is damaged, incorrect, or incomplete, kindly inform us within 24 hours of receiving it. We will check on our end and contact you back.
What happens if I change my mind after ordering? Or Can I cancel or modify my order?
We understand that sometimes an order needs to be canceled due to a mistake or change of mind.
- If the cancellation occurs before we have packed the order, a full refund or credit can be provided.
- If the order has already been packed, a restocking fee of 15% of the total order applies.
- If we cancel your order as we are low or out of stock, a full refund or credit for the price of the product will be provided.
How do I track my order?
Once your order is packed and out for delivery, we’ll send you an email with your tracking number. If you haven’t received an email from us, start by checking your spam mail. Please note that orders will take 1-3 business days to process. Feel free to email us at Sales@root2leaforganic.com
Why isn’t your website working for me?
There could be many reasons, email us at firstname.lastname@example.org and we’ll be happy to help you. Information such as the browser you are using, the type of device (desktop, iPad, smartphone), and a detailed description of the issue will help us troubleshoot the issue.
Who do I talk to about my order?
We’re always happy to help, email us at Sales@root2leaforganic.com
What is the ideal production and dispatch timelines?
Orders typically take 2-4 business days to process, although often we dispatch within 2 business days. Delays sometimes occur because of unavoidable circumstances. If we anticipate delays we will inform you in advance.
How do I change my order?
You can contact us by email or call on the given number. Also, you can create a new order and request us to update the quantity. In case the quantity is reduced you should inform us immediately of the given mode of communication (email/call) before packaging to avoid the charges.
How to return/refund?
Please refer to our return/refund policy.